SPECIALIST PARTS & GARAGE SUPPORT
Auto Spare Parts Warranty and Returns
This policy explains the general warranty and returns process for products purchased from Nairobi Jeep and Mercedes-Benz Garage.
Return Eligibility
A product may be considered for return when it is unused, uninstalled, unmodified, in its original condition and accompanied by proof of purchase. The actual return period must be inserted before publication.
Products Requiring Special Review
Electrical components, modules, special-order items, programmed products, opened service products, installed parts and items supplied using incorrect customer information may have restricted eligibility.
Incorrect or Damaged Products
Contact the business promptly when the received product differs from the confirmed order or arrives visibly damaged. Keep the packaging and provide photographs.
Warranty Claims
A claim may require the product, purchase record, installation information, diagnostic report and evidence of correct installation.
Refunds and Exchanges
Approved refunds are processed using an agreed method after inspection. Delivery, installation and diagnostic charges can be handled separately.
Legal Review
This page must be aligned with actual business procedures and reviewed against applicable Kenyan consumer law before publication.
Fitment Assistance
Send the VIN, model year, engine, OEM number and a photograph before ordering a technical or position-specific component.
Call: [PHONE]
WhatsApp: [WHATSAPP]
Frequently Asked Questions
Still Not Sure Which Part Fits?
Send your VIN, OEM number and a clear photograph. Our team will help you check available options.